Rackside Support

Updated 7 October 2026

Write to the contact address on the support page (coming soon). Tell us the app version and what you expected to happen.

Common questions

Why does a server say "Local only"? It has no cloud monitor, so it is checked only while the app is open. Add a cloud monitor for an address that is reachable from the internet to get alerts at any time.

How do I delete my data? Settings, then Delete data. See the privacy policy for what that removes.

I bought Pro on another device. Settings, then Restore purchases.

Our server receives requests from RacksideBot. See the RacksideBot page.